Thank you for your interest in our products! Below are the terms and conditions that apply when making an order at our store.
These Terms & Conditions apply when you place an order from Finmerch.com (Online store managed by Couleurs Finland, Finland).
By accepting these Terms &Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the Terms & Conditions.
When you receive an order confirmation from us your purchase order is accepted. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.
We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.
All products ordered remain our property until we have received full payment for them.
Customer information etc.
You are responsible for that the personal data that you provide us with is correct and complete.
You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorized persons have access to them. Let us know if you suspect that an unauthorized person have obtained access to your login details.
Prices, fees etc.
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us. More info about shipping costs.
From time to time we may, for specific products, offer more favorable conditions than those provided for in these Terms & Conditions. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these Terms & Conditions will apply without amendments.
Shipping and delivery
Products in stock are normally delivered within 1-2 working days. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Depending on local mail delivery policies, you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
Right to Withdrawal
You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to, for example by using the web form on the Website. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.
When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, including any shipping costs for standard delivery to you (meaning the cheapest available method of delivery so you will not get a refund for extra costs due to that you have opted for express delivery or something similar). From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery).
Your right to withdrawal does not apply to contracts which:
relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalized
relate to goods with a broken seal which are not suitable for return due to reasons of health or hygiene, and the seal has been broken by you
second hand products
Limitation of Liability
Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.
Intellectual Property Rights
The Website and all its content is owned by us and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used in any way.
We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.
The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.
Our Return Policy in short
You have 14 days to return an order after receiving it.
If you change your mind, or the product you received is not what you expected, please contact us before returning the item.
Unless the product is clearly damaged, the client covers the return cost.
Please note that exceptions may apply for the return of certain custom-made products.
If you have any questions, please contact us.
Instructions for returning goods
If you wish to make a return, send us an e-mail containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, preferably using the return form.
Ship the items for return within 14 days of the date of the notification.
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
Please keep the post office receipt for mailing the items. Or provide a tracking number if possible.
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
Changes to the Terms & Conditions
We may change these Terms & Conditions at any time. We will then set forth the changed Terms & Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).
Governing law and disputes
In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities.
Any dispute regarding the interpretation or application of these Terms & Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.
That’s all! We hope that you enjoy your purchase! Don’t hesitate to contact us with your questions.
These Terms & Conditions were established by Finmerch.com on 2019-04-22